Privacy Policy

Introduction

At Riftforge Zenthar Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our hotel.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our services.

Information We Collect

Personal Information

• Name and contact details
• Email address and phone number
• Billing and payment information
• Government-issued ID
• Emergency contact information

Stay Information

• Reservation details
• Room preferences
• Special requests and needs
• Guest history and preferences
• Loyalty program data

How We Use Your Information

Service Delivery

Process reservations and bookings
Provide hotel services and amenities
Handle payment processing
Communicate about your stay

Improvement & Marketing

Enhance guest experience
Send promotional offers
Conduct market research
Personalize services

Data Protection & Security

Encryption

All data is encrypted both in transit and at rest using industry-standard protocols.

Access Control

Strict access controls ensure only authorized personnel can access your information.

Secure Storage

Data is stored in secure, monitored facilities with multiple layers of protection.

Your Privacy Rights

You have the right to request copies of your personal data that we hold. We may charge a small fee for this service.

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

You have the right to request that we erase your personal data, under certain conditions.

Cookies & Tracking

Cookie Usage: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of cookies we use:

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

Contact Us About Privacy

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email:
privacy@riftforgezenthar.info

Phone:
(604) 555-0123

Address:
Data Protection Officer
Riftforge Zenthar Hotel
1250 Robson Street
Vancouver, BC V6E 1C2
Canada

This Privacy Policy was last updated on January 1, 2024. We reserve the right to update this policy as needed to reflect changes in our practices or legal requirements.